Product FAQs Apparel

HOW TO ORDER

 

How do I know how much my order will cost?

There is a price chart on each page, you can check the prices from that chart. There is an additional setup fee of $49 (Z) plus the shipping cost.

Each additional side with a different image will be an additiona lsetup fee of $49(Z)

 

What are the Imprint Colors?

The imprint color is the color that will be used to print your artwork/design. If more than one color is used in your artwork, click "Add Another Print Color" to add additional colors to your design. For full color prints, you may select the "CMYK" or "Full Color" production method when available. We can also alter your own logos to simplify the number of colors in a print, or print in one color.

 

What if I don't have my own artwork?

If you do not have your own graphic you wish to upload, we offer a wide selection of fonts clip arts to choose from for your design. Use of our predesigned images is free of charge. We offer a variety of images for occasions, popular customizations, and more. You can also have these clipart items changed to fit your needs (like customizing a wedding one with your names and dates) as well.

 

What if I need to make changes after I order?

If you need to make any changes, please contact our customer service or art dept. as soon as possible.

 

When will I receive my order?

While placing your order, you will be prompted to enter a desired production time (how quickly you need the products printed) and a desired shipping method (how quickly you need them shipped to you after printing). If there are no artwork delays on your order, the estimated delivery date offered by the website will provide you with a realistic timeframe for the delivery of your order. In most cases, it takes roughly 7-10 business days to have your products perfected and printed, then shipped.

ARTWORK FAQS

 

Can I see a sample of what my artwork will look like on an item before placing my order?

Before placing the order, you can look at the final product while designing the product. However, once you have submitted the order and paid, you can ask for a digital proof. Please note that digital proof delays timeline of the product since we have to go back & forth with the customer a few times and wait for the approval before we start actual production.

 

Do I have to have my artwork ready when I order?

It is preferred that your artwork is ready at the time you order. However, you may upload your artwork after you have ordered as well. If you upload your artwork after you order, your order will be delayed until your artwork has been received. You can submit your artwork 

 

Can you print my mulit-color logo in one color?

If you would like to print a multi-logo color logo in just one color, we can alter your design to the color of your choice.

 

Can you alter my logo for me?

Yes, if you tell us how you would like your artwork changed, our art dept. can work with you on perfecting your logo or design. Our team of expert graphic designers works closely with customers to ensure that they get exactly what they want printed on their products.

 

What artwork formats do you accept?

We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution, high quality jpeg 300, tif 300 resolution, gif 300 resolution, or freehand 10. If you have a different format. We ask that you have your art already vectored and your fonts flattened if possible.

 

Can you match the colors of my logo or artwork?

Our art dept and production team work closely with our customers to achieve the best quality color matching possible. Please be aware the color of the item can cause the color of the print to vary, and we cannot guarantee a 100% match in color.